We accept returns within 2 weeks of the delivery date.
To qualify for a return, items must:
Be unused or gently used
Be clean and free of food residue
Include all original parts and packaging
Include proof of purchase (order number or receipt)
2. Non-Returnable Items
We cannot accept returns of:
Items that show heavy use or misuse
Items with visible food residue or stains
Final-sale or clearance items
Gift cards
3. Free Shipping
All orders ship free to customers.
Free shipping applies to outbound orders only.
4. How to Start a Return
To begin a return:
Email us at customersupport@khalice.com
with your order number and reason for return.
We will send instructions and a return label if applicable.
Once we receive and inspect the item, we will process your refund or exchange.
5. Refunds
If your return is approved:
Refunds are issued to your original payment method.
Processing takes 3–5 business days, plus bank posting time.
Original shipping was free, so there is no shipping fee to refund.
6. Exchanges
We offer exchanges for:
Damaged items
Defective items
Incorrect items sent
If a replacement is unavailable, we will issue a refund.
7. Return Shipping Costs
We cover return shipping for damaged, defective, or incorrect items.
For all other returns, customers are responsible for return shipping costs.
8. Damaged or Defective Items
If your tray arrives damaged or defective, contact us within 7 days with:
Your order number
Photos or video of the issue
We will replace or refund the item.
9. Order Cancellations
Orders can be canceled within 12 hours of purchase.
10. Contact
Email: customersupport@khalice.com
WHY KHALICE?
Khalice defrosting trays are crafted from premium, food-grade materials to ensure fast, safe, and even thawing of frozen foods. The tray’s innovative design accelerates defrosting without the need for electricity or heat, preserving the flavor, texture, and nutrients of your food. Durable, hygienic, and easy to clean, our trays are a practical and reliable solution for any kitchen.
When will I get my order?
All orders are processed and shipped promptly with free standard shipping. Typically, you can expect delivery within 5–10 business days depending on your location.
Is the tray safe to use with food?
Absolutely. Our trays are made from premium, food-grade materials and are hygienic and safe for thawing all types of frozen foods.
Does the tray require electricity or heat?
No. The tray is designed to defrost foods naturally without electricity, hot water, or microwaves.
